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FAQ

TPF does not provide installation instructions. We follow the recommendations set by the National Wood Flooring Association. If you are a member of the NWFA, please contact them or visit their website at www.nwfa.org. If you are not a member of the NWFA you can purchase their recommended installation guidelines or direct questions to your professional installer. Visit www.woodfloors.org for more information.

General Questions

1. What should I know about wide plank flooring? 2. How do you scrape your plank floor products? 3. Do you have wormholes in your product? 4. What does the term end matched mean? 5. How long do I acclimate my floor? 6. What is an open knot vs. a closed knot? 7. What is your standard thickness of flooring? 8. Is it cost-effective for homebuilders and renovators to select wood flooring over less costly materials? Back to top

Regarding Finishing

1. Why should I buy Prefinished Flooring versus Unfinished Flooring? 2. Why do some prefinish products carry 25-year warranties? 3. Is there a warranty on your unfinished flooring? Back to top

Regarding Species

1. There are so many species of wood. How should a specifier select one? 2. Why is the American Cherry sample panel darker than the flooring I just received? 3. How long will it take for my American Cherry floor to darken? 4. Do you sell Brazilian Cherry? 5. Do you sell Hickory or Pecan separately? Back to top

Maintenance Concerns

1. What type of care is required for my hardwood floor? 2. Over time my floor may show some dull spots and scratches, what can I do? 3. I have heard that wide boards cup. Is this the case with your wood? 4. Why do you get seasonal separations between planks? Back to top

Regarding Installation

1. Can I put plank wood flooring on concrete? 2. How do I install solid plank? 3. Can I glue down solid plank flooring? Back to top

Situation Specific

1. My clients have diverse tastes in interior design. Does wood flooring go well with most design styles? 2. Why do most gymnasiums use wood flooring? 3. Does wood flooring provide good acoustics? 4. My new home is being built with radiant heat. Can I use wide plank wood floors? 5. Can I use wood floors in my kitchen? 6. I've always used wood flooring in low-traffic areas like formal living rooms or conference rooms. Is it durable enough for a kitchen, bathroom, or workspace? Back to top

General Questions


1. What should I know about wide plank flooring?

Wide plank flooring is beautiful and unique. Since wood is hydroscopic, changes in the relative humidity will cause slight changes in the width of your flooring. Sizes over 5" will show this more than sizes under 5". Proper humidity control will minimize these effects.

2. How do you scrape your plank floor products?

This is a manual operation using hand tools.

3. Do you have wormholes in your product?

Our products contain minimal wormholes on occasion. This is extremely rare in most species except red oak.

4. What does the term end matched mean?

End matched means that the ends of the planks are square and tongue and grooved.

5. How long do I acclimate my floor?

Recommended acclimation period is two weeks. However, simply placing a box or a bundle of flooring in a room does not constitute "acclimating". To gain proper acclimation, we recommend that our products be opened and racked out in the room they will be installed in during the acclimation period.

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6. What is an open knot vs. a closed knot?

Open knots may have some checking but are not a knothole. Closed knots are perfectly closed with no checking.

7. What is your standard thickness of flooring?

We offer thick solid planks, and 5/8 engineered plank as our standard product. This is the best thickness for the benefits our floors offer. Thinner floors are available, however not recommended for hand-sculpted products.

8. Is it cost-effective for homebuilders and renovators to select wood flooring over less costly materials?

Yes! Residential real estate agents say homes with wood floors hold their value better, sell faster, and fetch higher prices, according to a recent nationwide survey commissioned by the National Wood Flooring Association (NWFA). By a three-to-one margin, real estate agents said that a house with wood floors would sell faster than a carpeted house. Some 58% said a house with wood floors would bring a higher price.

"There is a perception today that they don't build homes like they used to," according to one Pennsylvania agent. "So when people see hardwood floors instead of carpet-covered plywood, they feel the entire house was built with superior building materials."

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Regarding Finishing


1. Why should I buy Prefinished Flooring versus Unfinished Flooring?

Unfinished flooring installed by a professional gives the most options regarding sheen and custom colors. Prefinished flooring is convenient. There is less time involved in installation and less mess. Changes in humidity will not crack the finish between two individual planks as they can move independently.

2. Why do some prefinish products carry 25-year warranties?

This is strictly a marketing gimmick. If you read the warranty and disclaimers carefully you will see the only thing covered is total wear through to raw wood. If you live in a sterile environment and live in your socks this is a good warranty. Also, if a piece does wear through only that piece can be replaced.

3. Is there a warranty on your unfinished flooring?

There is no need for one. This is a raw material for a professional installer. We do guarantee that our products are on grade and on size leaving our warehouse.

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Regarding Species


1. There are so many species of wood. How should a specifier select one?

Choosing a species of wood involves more than selecting a color to match décor. Both decorators and installers should be aware of the basic facts about wood species. Other appearance-related attributes are important for designers too, such as texture, grain, and color. Installers will want to consider mechanical properties like dimensional stability, matching-ability, and ease in finishing. And any specified will need to consider availability and cost. The National Wood Floor Associations wood experts offer detailed information about the properties of many wood species.

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2. Why is the American Cherry sample panel darker than the flooring I just received?

Newly sawn cherry is quite light in color. American Cherry darkens over time and with exposure to light. The sample panel in the showroom will be much darker than a newly manufactured floor.

3. How long will it take for my American Cherry floor to darken?

This process occurs within a few weeks in direct sunlight. Out of sunlight, over a six to eight month period. Your cherry flooring should reach its darkest color at approximately 2-3 years; however, it may continue to darken slightly with age.

4. Do you sell Brazilian Cherry?

Yes, this is an exotic species (also referred to as Jotoba) that is readily available. It is very popular because of its elegant blend of walnut with grain and color similar to mahogany, at a lower cost.

5. Do you sell Hickory or Pecan separately?

Hickory and Pecan’s color and grain are very difficult to tell apart. We can provide one or the other separately at a higher cost, because they are typically mixed at the source.

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Maintenance Concerns


1. What type of care is required for my hardwood floor?

Unfinished hardwood floors do not require waxing, most often just a light damp mopping will clean your floor. Some cleaners can be used infrequently to maintain the floors. For prefinished floors, use only floor cleaners with no residue or abrasives. Do not wax, polish, or buff. Occasionally clean the floor with a professional floor cleaner. For more information please go to the NWFA website website.

2. Over time my floor may show some dull spots and scratches, what can I do?

Our WaterLox finished floors never need to be sanded or screened to be refinished. You simply clean it and apply more WaterLox. This will make your floor look like new. Please see Waterlox.com for more information on this wonderful product.

3. I have heard that wide boards cup. Is this the case with your wood?

Wood will move in a manner that may be undesirable, such as cupping, crowning or warping due to adverse moisture conditions and can occur with any width floor. Our plank flooring is always delivered straight, flat and true. Onsite storage and humidity control helps your floor remain stable.

4. Why do you get seasonal separations between planks?

This occurs when humidity changes from winter to summer are not controlled in the house. Typically if the separations occur, it is in winter and they will close in summer. Visit National Wood Flooring Association for more information.

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Installation Questions


1. Can I put plank wood flooring on concrete?

Yes, its is possible to install TPF engineered products on concrete as long as proper installation procedures are followed. Visit the National Wood Flooring Association website at National Wood Flooring Association Website for further information on installation guidelines or contact your professional flooring contractor.

2. How do I install solid plank?

Because installation procedures vary from region to region and application to application, we recommend that you follow the installation guidelines set by the National Wood Flooring Association. You can visit them at www.woodfloors.org for more information or consult a professional flooring contractor in your area.

3. Can I glue down solid plank flooring?

Gluing down solid plank flooring is not recommended. However, in some instances professional flooring contractors will use glue. This would depend on the sub strait. Please refer to the National Wood Flooring Association for installation guidelines.

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Situation Specific


1. My clients have diverse tastes in interior design. Does wood flooring go well with most design styles?

Yes. In a recent survey commissioned by the NWFA, more than three-quarters of interior designers find that wood flooring works well with many decorating styles. "It's the most versatile floor covering there is," says one designer. "Wood goes with contemporary and traditional and everything in between." Designers rated natural materials as superior to man-made materials in beauty, prestige, style, maintenance, and durability. A variety of woods and finishes are available to complement the decor and style of any room. Oak and maple are the most popular woods, but some homeowners are investing in exotics such as Brazilian cherry and Purpleheart.

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2. Why do most gymnasiums use wood flooring?

For the same reason many homes and businesses do: durability and comfort. Indeed, wood flooring commands more than 70% of the highly demanding sports floor market. Wood floors are softer and more supple than other surfaces. Wood flooring provides greater resilience, improved shock absorption, and increased energy return, all of which help to reduce injury and body fatigue for athletes.

3. Does wood flooring provide good acoustics?

Churches, synagogues, and other clients with auditorium projects increasingly request wood floors for its warmth and acoustic contributions. Ask your wood flooring professional about special installation techniques that can increase acoustic abilities.

4. My new home is being built with radiant heat. Can I use wide plank wood floors?

This is a common question that we receive, and you most certainly can use our floors over radiant heat. If you think about this in terms of how these floors began, in homes that were heated with inefficient wood stoves or fireplaces, it seems logical that with a radiant heat system, where the heat is distributed much more evenly, it's much more stable for the wood. Again, we always go back to the quality and stability of the wood we use, coupled with such an energy efficient consistent heat source, it's the perfect marriage.

5. Can I use wood floors in my kitchen?

Absolutely! For the first 200 years that homes were being built in this country, wood was the only flooring option in every room. In fact, there are still homes in New England that have their original wood floors throughout and they are beautiful. The key in a kitchen or other area that may be exposed to additional elements is to use an appropriate finish. TPFs standard finish is a High Resin Tung Oil, which actually penetrates into the fibers of the wood to seal and protect your floors completely, even for the messiest chef!

6. I've always used wood flooring in low-traffic areas like formal living rooms or conference rooms. Is it durable enough for a kitchen, bathroom, or workspace?

Yes. Specifies and clients are discovering what basketball players have always known: wood flooring can take a pounding and still look beautiful. Modern finishes on most new wood floors stand up to water and traffic, bringing wood flooring into bathrooms, kitchens, and other higher-stress areas. Our WaterLox finishes resist wear and stains better than other finishes and require no stripping, no buffing and no waxing.

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